At DevEvil AI, we are committed to providing cutting-edge AI solutions to meet your needs. However, we understand that there may be instances where a refund is necessary. Below is our official refund policy:
Eligibility for Refunds
Timeframe for Refunds: Refund requests must be submitted within 2 days of the purchase date. Requests made after this period will not be eligible for a refund under any circumstances.
Condition for Refunds: Refunds will only be granted for issues directly related to product functionality or if the product does not perform as advertised. Refunds will not be issued for user error, dissatisfaction due to personal preferences, or failure to understand product features.
Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required to process all refund requests.
Refunds
Because DevEvil AI only accepts cryptocurrency payments, all refunds will be issued in the same cryptocurrency and amount that was paid at the time of purchase:
The refunded amount will match the exact quantity of the cryptocurrency used during the purchase, minus any applicable transaction fees.
Transaction fees incurred during the refund process will be deducted from the refunded amount.
We do not account for any fluctuations in cryptocurrency value.
Non-Refundable Items
Subscriptions, once activated, are non-refundable after the 2-day period.
How to Request a Refund
To request a refund, follow these steps:
Contact our customer support team at ai@devevil.com OR devevil.com/contact within the 2-day refund window.
Provide your purchase details, including the order number and the reason for the refund request.
Our team will review your request and respond within 3 business days.
Refund Processing
Approved refunds will be processed within 7 business days of approval.
Refunds will be sent to the same cryptocurrency wallet address used during the original purchase. Ensure your wallet can accept the refunded cryptocurrency.
Additional Notes
DevEvil AI reserves the right to refuse refund requests if they do not meet the criteria outlined in this policy.
Abuse of the refund policy, such as repeated requests for refunds, may result in suspension or termination of your account.